Back to Basics: Ethics & Complaint Handling for Auto Dealers
As economic pressures increase, so do customer complaints. Often, these complaints reflect more than just consumer frustration—they expose weaknesses in compliance, training, or internal policies. A recent blog post by Barrie Charapp Beaty of the Virginia Automobile Dealers Association (VADA), “Back to the Basics”, serves as a timely reminder for dealers to refocus on core […]